Published on: January 8, 2026
A NABITA Tip of the Week by Matthew R. Caires, Ed.D., Dean of Students; Kate Emmerich, Ph.D., M.A., Case Manager, Re-entry Coordinator; and Allison Gidley, M.S., Case Manager, CARE Program, Montana State University
For some institutions, decentralized case management can effectively meet rising student needs. When well-coordinated, it broadens outreach, deepens collaboration, and creates multiple access points for support. Without intentional structure, however, it risks duplicative efforts, communication gaps, and unclear responsibilities.
At Montana State University (MSU), decentralized case management succeeds through consistent communication, clear referral pathways, and a shared philosophy of care. Below is an illustration of how independent case managers can operate as a unified, student-centered network.
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